Privacy Policy
Effective Date: 05/07/2024
1. Overview
T LABS PTY LTD (“TLabs”, “we”, “our”, or “us”) is committed to protecting the privacy of your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy outlines how we collect, use, disclose, and protect personal information in the course of providing our cybersecurity consultancy and training services.
2. What Personal Information We Collect
We collect personal information you provide directly to us when you:
- Sign up for our newsletter or events
- Book services or consultations
- Contact us through our website or social media
This may include:
- Full name
- Email address
- Phone number
- Business or organisation name
- Address or location (where required)
- Payment and booking information (via Square)
- Additional details you choose to share (e.g. event preferences)
- Analytics information that not directly identified person, such as IP address, device/browser type, geographic region (approximate), pages visited, and time spent on the site.
3. Third-Party Tools
To deliver and manage our services effectively, we use the following trusted third-party tools that may collect and store data on our behalf:
Mailchimp – For managing email lists and delivering newsletters. May collect your name, email, and interaction data (e.g. email open/click rates).
Square (Block, Inc.) – For processing secure online payments. Square may collect payment card details, billing address, email, transaction history, and associated metadata.
Note: TLabs does not store your payment information. All transactions are securely handled through Square’s systems.
Microsoft 365 – For email communications, calendar bookings, and internal document management.
AWS (Amazon Web Services) – For secure cloud hosting and data storage used to support our web services and digital infrastructure.
Google Analytics – For collecting anonymous traffic and usage data about how users interact with our website.
Rank Math – For search engine optimisation (SEO) purposes.
Social Media Platforms (Facebook, Instagram, X/Twitter, etc..) – For engaging with our community. These platforms may collect interaction data based on your usage of their services in line with their respective privacy policies.
These third parties operate under their own privacy frameworks, and we encourage you to review their policies.
4. How We Use Your Information
We use personal information to:
- Provide, deliver, and manage our services
- Communicate updates, offers, and educational resources
- Process service bookings, event registrations, and payments
- Understand user preferences and improve customer experience
- Respond to enquiries or support requests
- Fulfil legal and compliance obligations
- Monitor and improve website and service performance using analytics tools such as Google Analytics and Rank Math
We do not sell your personal data. Any sharing of information is limited to what is necessary to fulfil a service or required by law.
5. Purpose of Collection
We collect, hold, and use your personal data for the purpose of:
- Delivering cybersecurity consultancy and training services
- Support delivery of our cybersecurity services
- Improve digital literacy and cyber resilience
- Manage client and event participant relationships
- Facilitate compliance with standards like ISO/IEC 27001 and the Essential Eight
- Fulfil operational, financial, or legal obligations
6. Disclosure of Personal Information
We may disclose your personal data to:
- Square for processing payments, All payment information is handled according to Square’s own Privacy Policy
- Microsoft for secure data handling, communication, and cloud storage
- AWS for secure cloud-based infrastructure, analytics, and storage
- IT and analytics providers (e.g. Google Analytics, Rank Math) for supporting our digital infrastructure and improving website performance
- Mailchimp for email distribution
- Government or regulatory bodies when legally required
- Partners and collaborators, but only with your consent
All third-party providers we engage adhere to strict privacy and data protection standards.
7. Security of Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes physical, administrative, and technical safeguards.
8. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out of date, or incomplete.
To do so, please contact us at the details below.
9. Cookies and Analytics
Our website may use cookies and similar tracking tools to enhance your experience and collect analytics data. We use:
- Google Analytics to understand how visitors use our website, including traffic sources, page views, time on site, and technical data like browser type and IP address. This information is anonymised and used only to improve the performance and usability of our website.
- Rank Math for search engine optimisation insights. It collects metadata and performance data but does not collect personal data directly from users.
You can disable cookies in your browser settings, though this may affect website functionality. You can also opt out of any cookie collection by using CookieYes notice icon showing in the bottom left of the website.
10. External Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.
11. Changes to This Policy
We may update this privacy policy from time to time. The latest version will always be available on our website, with the effective date noted above.
12. Contact Us
You have the right to access, update, or delete your personal data. If you have question, concerns about this policy or you want to make a request about how your privacy is handled, please contact:
T LABS PTY LTD
Email: contact@tlabs.au
Phone: +61 493 415 651
Address: Suite 99, Level 3/21 Cityside Drive, Mickleham VIC 3064, Australia
ABN: 36 678 874 827 | ACN: 678 874 827